Building & Maintaining Collaborative Relationships

Date: 24 September 2018

Venue: Westgate Business District, 24 Preciziei Blvd., Building H5, Groundfloor

About the course:

Being able to work effectively with others is a vital part of delivering a high-quality FM service. In today’s complex business environment, managers must be able to harness the skills and capabilities of a broad range of service partners, including the organisation’s internal team and external specialist providers.As supply chains become more complicated this can be a major challenge for Facilities Managers.

Course content: 

Drawing on the ISO standards framework on Collaborative Business Relationships introduced in 2017 (ISO 44001) this 1-day course will provide attendees with a practical framework for improving working relationships across the range of FM services. Specifically it will explore the benefits of building a collaborative culture and how to manage different kinds of relationships effectively in order to avoid problems in service delivery. The session will also provide a great opportunity to share real-life examples to demonstrate both successful situations and failures where lessons have been learned.


• 09.00 – 09.15  Introductions

• 09.15 – 09.45  The Future Role of the Facilities Manager

• 09.45 – 10.30  FM Strategy and Leadership (Team Based Role Clarity Exercise)

• 10.30 – 11.00  Morning Tea

• 11.30 – 12.00  Different Types of Supplier Relationships

• 12.00 – 12.30  Measuring the Analysing the Current Relationships (Team Based Exercise)

• 12.30 – 13.00  Understanding why Commercial Relationships Succeed and Fail (Team Based Exercise)

• 13.00 – 14.00 Lunch

• 14.00 – 14.30  Explaining Collaboration

• 14.30 – 15.15  Benefits of Collaborative Business Relationships (Team Based Exercise)

• 15.15- 15.45    Afternoon Tea

• 15.45 – 16.30  Practical Framework for Building Positive Working Relationships

• 16.30 – 17.00  Behaviours and Trust

• 17.00 – 17.15  Close.



310 Euro+VAT for RABO Members

355 Euro+VAT for non-members

How to attend

For more information please send us an e-mail at, or call 021.403.41.20.

The course trainer:

Steve Gladwin is a Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Support Services consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies.

Actively involved in promoting and developing the FM industry, Steve is a regular guest speaker at conferences and has spoken at events around the world. He is also a trainer for Quadrilect Ltd, running courses on Asset and Maintenance Management, Collaborative Contracting, Contract Management, Change Management, Procurement, FM Strategy, Commercial Awareness and Performance Management.

Steve is Chairman of the British Institute of Facilities Management Excellence Awards as well as Chair of the BIFM International Special Interest Group.

Originally qualified as a Building Services Engineer, he is a Visiting Fellow at Sheffield Hallam University (Masters in FM Degree course) and holds a Masters of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).

He is a past Chairman of the Facilities Management Association, Australia and Global FM, a worldwide federation of national and international FM associations.