Delivering Good Practice in Facilities Management

1-day course

Date: 10th of October 2019

Venue: Westgate Business District, 24 Preciziei Blvd., Building B1, Ground floor – The Library

About the course: How much do you want to save? For most organisations property is the second largest cost after staff and yet many aren’t achieving the levels of efficiency they could if good practice techniques were effectively applied. As a result, valuable resources can be wasted and service levels often don’t meet customers’ expectations.

With high levels of fixed costs including rents and lease charges, the focus for efficiency has to be on optimising the facilities management service. Led by Andrew Porter, a highly experienced consultant and FM practitioner, this course aims to show attendees how to deliver good practice, and use a range of tools and techniques to make a positive impact on service quality and organisational performance.

The course will cover:

  • FM Service design and strategy – so you can deliver the service your organisation needs based on the kind of space you occupy
  • Managing FM data – understanding what you need and how to apply operational data to decision-making and communicating with stakeholders
  • Sourcing and procuring FM services – so that you can find the right service providers at the right price while planning for further value in the future
  • People and skills – how to find the right people with the right skills to deliver FM services in the right way
  • Building-in sustainability – to show how you can minimise your organisation’s environmental impact and support wider Corporate Social Responsibility goals
  • Managing risk – in a way that both supports and protects your organisation
  • Growing customer satisfaction – engaging with users to measure satisfaction and identify future opportunities for improvement and change
  • Building innovation into the FM service – as a driver for achieving future savings and quality improvements.

The course trainer: Andrew Porter

Andrew is a highly-regarded presenter and trainer who is part of the regular training team for Quadrilect and delivers a range of courses in the UK public programme as well as customised in-house training for clients in the UK and overseas. He is the Managing Director of an independent FM consultancy, Spingate Consulting, and has extensive experience of delivering savings combined with service improvements and efficiency gains in organisations in the UK, Europe and globally. He has worked with many Fortune 500 and FTSE 100 organisations, including private companies, national, regional and local government bodies and high profile public events including the highly successful 2012 London Olympic Games.

How to attend

For more information please send us an e-mail at, or call 021.403.41.20.


310 Euro+VAT for RABO Members

355 Euro+VAT for non-members