Developing Service Standards and KPIs

Performance measurement is an area to which companies have paid much attention lately. In a facilities management context, there is a wide range of choices in measuring facility management performance reflecting the diverse nature of the field.

While performance measurement once focused primarily on operations, this has gradually extended to a life-cycle perspective: from raw materials and resources, to energy efficiency and the final disposition of goods at the end of their useful lives. Facilities Managers need to adapt to more sophisticated approach for data collection and processes, educating owners about the performance of their assets and correlating with stakeholder requirements.

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